The City is committed to making this website easy to use and accessible for everyone. This page explains the steps we take to meet accessibility standards and how you can get help if you experience difficulties using the site.
Our accessibility commitment
The City aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible. We review content regularly and work to ensure our webpages, documents, forms and online services are usable for all community members, including people using assistive technologies.
To support this, we focus on:
Clear, plain English content.
Logical page structures and headings.
High colour contrast.
Accessible link text.
Keyboard-friendly navigation.
Minimal reliance on PDFs, with key information provided as HTML.
Alternative text for images used for conveying meaning.
We continue to improve accessibility as new guidelines and technologies evolve.
Accessibility features on this website
We have built several features to make information easier to access and understand, including:
A consistent layout across all pages.
Clear headings and labelled sections for quick scanning.
Responsive design for mobile and tablet use.
Descriptive link text rather than “click here”.
Forms designed with accessible labels and instructions.
Reduced use of complex tables.
Captioning or transcripts for videos where available.
Support for assistive technologies
This website is designed to work with common assistive technologies, including:
Screen readers.
Screen magnifiers.
Speech-to-text software.
Keyboard-only navigation.
Browser accessibility tools.
If you use assistive technology and encounter a barrier, please let us know so we can fix the issue wherever possible.
Alternative formats
If you cannot access a document, form or webpage, we can provide the information in an alternative format on request, please call 9405 5000.
Reporting an accessibility issue
If something on our website is not accessible or not working as expected, please call 9405 5000. When reporting an issue, it is helpful to include:
The link to the page or document.
A description of the problem.
The device, browser or assistive technology you are using.
This information helps us diagnose and resolve issues more quickly.
