Online customer service centre makes life easier for residents

City of Wanneroo Mayor Tracey Roberts was pleased to launch the new user-friendly centre which was specifically designed to improve the online experience for residents.

"There were more than 80,000 visits to the City's website in the past 12 months and with more people accessing the internet from mobile devices, we needed to create a centre that caters for all users appropriately," she said.

"The new centre is fully responsive, allowing easy viewing and use on different sized screens – from smartphones to desktop computers.

"It is important to simplify processes and give residents the ability to access online information and services. One of the City's key objectives is to be a strong and progressive organisation and we are working towards this."

In addition to fully responsive design, the centre is clear and easy to read with prominently placed frequently requested information. It also contains a powerful new search engine and a what's in my area tool, which allows users to find facilities in their area.

Users now have the ability to create an online account with a personalised account page which shows submitted forms.

The user can also subscribe to e-newsletters and can save partially completed online forms and come back to them later.

In the future, the service will expand to include personalised reporting allowing users to access rates information and other relevant notices. An online community consultation tool is also being developed.