Rangers

Shopping trolleys taken outside of shopping precincts can be hazardous and unsightly. Abandoned trolleys often obstruct the road or footpath and have the potential to cause damage to property or may end up in local waterways, causing build-up of debris and restricting water flow.

How do I report an abandoned shopping trolley?

To lessen the chance of the trolley being moved before an officer can attend, and in order to ensure abandoned trolleys are collected as quickly as possible, the City encourages residents to report all trolley sightings direct to their respective collection service. These services are solely dedicated to collecting abandoned trolleys and provide a rapid deployment of collectors to remove trolleys shortly after they are reported.

If the trolley is from:

Woolworths, Big W or Dan Murphy’s

Residents are encouraged to report the sighting direct to Trolley Tracker. Trolley Tracker can be contacted by phone on 1800 641 497 (7 days, 8am-6pm AEST), via the ‘Report a Trolley’ page on their website or through the Trolley Tracker App, available from Google Play and the App Store. 

Each report lodged in Western Australia via Trolley Tracker goes into a prize draw to win $1,000 each month.

IGA

Residents are encouraged to report the sighting direct to IGA by contacting the nearest IGA Store.

How to Contact IGA Supermarkets

Coles, Kmart, Bunnings, Officeworks, Target or 1st Choice Liquor

Residents are encouraged to report the sighting direct to Coles. The Coles abandoned trolley department can be contacted by phone on 1800 TROLLEY (1800 876 553), via the ‘Abandoned Trolley’ page on their website or through the Coles App, available from Google Play and the App Store.

If the store responsible for the trolley isn’t in the above list OR a report has been lodged and the trolley hasn’t been collected after 3 days, please contact the City’s Ranger Services team on 9405 5000 during business hours (or 1300 138 393 after hours) and an officer will attend as soon as possible.

What else is being done to remedy this issue?

To proactively assist in addressing this ongoing problem, the City’s Rangers routinely report abandoned trolleys and liaise with shopping centres as required.