The City repairs damaged bins, and replaces missing bins free of charge.
General information
Please ensure that your your bin is:
- Completely empty; and
- Placed on the verge by 6am of the next business day after your regular collection day.
- Before submitting this form, please make sure your neighbour has not taken your bin by mistake.
Report a Stolen or Damaged Bin form
Bin for a newly built home
If you are contacting us to order a bin for a newly built home, you will need to submit a New Bin Request form.
Please note that these requests are processed during business hours, Monday to Friday 8.30am – 5pm.