Current job vacancies - Specialist Rates Officer

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The City is seeking an enthusiastic, reliable and hardworking individual to join the Rates and Accounts team with great customer service and communication skills assisting in all aspects of the rating functions of the City. The ideal candidate will be a great team player with strong multitasking skills.

The successful appointee will be responsible for:

• Maintaining property and rating database;
• Processing documents, requests and applications including pensioner rebates;
• Negotiating with customers for the collection of overdue Rates and Emergency Services Levies payments;
• Providing assistance with levying of property rates/charges and revaluation processing; and
• Liaising with/providing advice to other City Service Units and external service providers and government authorities. 

Specialist Rates Officer Position Description

As a collaborative member of the Rates & Accounts team, the position will require good problem-solving skills as well as demonstrated negotiation and conflict resolution skills, experience in dealing with and interpreting legislation, sound numeracy and communication skills and experience in providing customer service.

As such, applicants must be able to demonstrate through their CV and covering letter that they meet the following essential criteria: 

1. Experience in providing customer service in a high-pressure environment;
2. Demonstrated problem-solving skills as well as negotiation and conflict resolution skills;
3. Proven computer literacy and organisational skills; and
4. Knowledge of relevant rates legislation.

The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

Why work for the City of Wanneroo

The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%;
• Free on-site parking;
• 5 weeks annual leave (pro-rata for part-time employees);
• Paid Wellness Day
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Corporate Membership to award winning Gym and Leisure Centre
• Up to 12 weeks paid parental leave;
• Professional development opportunities;
• An inclusive, welcoming office environment; and
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

For more benefits click here: Employment benefits - Employment - City of Wanneroo

If this position sounds like your next career step then apply now. We look forward to receiving your cover letter and resume.  

Apply now

Reference Number: 3070

Close date:  Friday, 31 January 2025

For further information regarding the position visit the City of Wanneroo website or contact Carolyn King, Acting Coordinator Rates & Accounts on (08) 9405 5429.

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.