Current job vacancies - Customer Relations Officer

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• 2 x Fixed term, Full-time contracts (5 days per week, 76 hours per fortnight)
• 1 x Part-time, (60 hours per fortnight)
• 1 x Full-time permanent role (5 days per week, 76hrs per fortnight)

The Customer Relations Centre is the first point of contact for customers at the City of Wanneroo and delivers a wide range of services across a number of contact channels. The City is currently seeking enthusiastic, resilient and highly motivated individuals with a passion for customer service to join our team!

Reporting to the Team Leader, the Customer Relations Officer is responsible for the handling of customer enquiries received at first point of contact in a contact centre environment, inclusive of in-person services, and undertaking a vast variety of administrative tasks in a timely and efficient manner that meets customer needs.

Customer Relations Officer Position Description

This position requires a high degree of flexibility in maintaining excellent customer service on a daily basis, a demonstrated passion for customer service and the capability to proactively problem-solve, keep up to date with news and information and communicate with a diverse customer-base.

The successful candidate must be able to multi-task to respond to customer needs in an efficient and accurate manner.

As such, applicants must be able to demonstrate through their resume and cover letter that they meet the following capabilities:

• Previous customer service experience within a contact centre or in-person service (desirable);
• Strong written and verbal communication skills;
• Quick learner, able to cope with multi-tasking and rotate between numerous tasks;
• Excellent time management and problem solving skills;
• The ability to work under pressure while staying calm and motivated in a constantly changing and challenging environment;
• Good computer skills, excellent attention to detail and accuracy, negotiation and conflict resolution skills; and
• Willing to travel to an external customer service outlet.

City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people.

Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

Why work for the City of Wanneroo

The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%;
• Free on-site parking;
• 5 weeks annual leave (pro-rata for part-time employees);
• Paid Wellness Day
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Corporate Membership to award winning Gym and Leisure Centre
• Up to 12 weeks paid parental leave;
• Professional development opportunities;
• An inclusive, welcoming office environment; and
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

For more benefits click here: Employment benefits - Employment - City of Wanneroo

If this position sounds like your next career step - we look forward to receiving your cover letter (maximum 2 pages) and resume.  

Apply now

Reference Number 3065

Close Date Wednesday 29th January 2025

For further information regarding the position visit the City of Wanneroo website or contact Deb Allen, Team Leader Customer Relations Centre on (08) 9405 5057.

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.